Placing an online order with us

Our warehouse/showroom is located at 163 Pilkington Road, Panmure . We are open 10 am-4 pm, 7 days a week ( assuming we’re in Level 2 or higher).

 If you choose to buy from us online, please choose carefully, ask questions about the product, and look at the dimensions of our furniture to ensure you have the space to accommodate it. 

Delivery is based on ground level delivery and may require you to assist with larger pieces. Please contact us at hello@outsidespace.co.nz prior to proceeding with your order if you can’t help. 

Delivery Cost

Auckland Metropolitan region (Torbay to Drury, Howick to Henderson):$100 ( $50 for a single chair)  and Rural Auckland (not the Gulf Islands): $150

Not in Auckland? Not a problem. Below is a table of the 2-man delivery cost to a local CBD address outside Auckland.

 

CBD locationLounge suite (3-piece set, or corner/coffee)Dining table and 2 benches
Kerikeri$300$220
Whangarei, Hamilton, New Plymouth,Tauranga,Napier, Rotorua,Taupo$200$150
Palmerston North, Lower Hutt, Wellington$260$200
Nelson, Christchurch, Dunedin$430$300
Queenstown$550$400

If you live rurally, we may not be able to deliver to your door, but we can arrange to deliver to the closest depot. Also, to estimate delivery of two sets (e.g. lounge suite and a dining set) assume 1.5 times the lounge suite delivery cost above.

Otherwise please contact us on hello@outsidespace.co.nz for a delivery quote for your location.

Delivery FAQ

Q. Is there cost for delivery?

A. Yes, unless you’ve arranged for pick up from our Panmure warehouse.

Q. Do your delivery charges include insurance for damage?

A. Yes, if damage occurs during delivery.

Q. When will my order be dispatched?

A. Usually all orders will be dispatched within 1-2 working days from receipt of payment

Q. Do I need to be home to accept delivery?

A. This is preferred. We won’t deliver your furniture to a location and leave them unsigned unless you’ve given us written permission (at your risk), to do so.

Q. What happens if I miss the delivery?

A. If you have been notified that your delivery will occur on a particular day and you are not there when the truck arrives, you will be charged a redelivery fee. This must be paid before your goods will be redelivered to you.

Q. Can I make a request of delivery times?

A. In the Auckland region, for smaller sets, we can try to accommodate your request for delivery times.

Q. Will my delivery fit when it arrives?

A. This is something that you need to measure and check carefully prior to making your purchase. If you are buying an item that is quite big you should check your door clearance and any other entrances first. Please note we will deliver to the ground level of our home.

Q. I live in an apartment. Can I have my furniture delivered there?

A. We have one furniture set that would work well for smaller spaces, such as an apartment balcony. This set would fit in a lift, but please make sure you have arranged building access, and you are there to assist.